Customer Service
- Delivery
-
Our standard UK delivery charge
is £5.00 and Next Day Delivery £9.00Providing your items are in stock we will aim to deliver your order within 5 -7 working days, please note during our sale and busy periods you should allow up to seven to 10 working days.
We may use various companies to deliver your goods: Royal Mail, TNT and DHL
If paying for the next day delivery service, orders received before 12noon are aimed to be delivered the next working day subject to stock availability. (This excludes Saturday and Sunday).
Where possible we will endeavour to send all of your order together, however any items that re out of stock will be sent as soon as possible, please note you will only be charged one delivery charge per order.
If your delivery requires a signature and there is no-one at available at your chosen delivery address to sign, the delivery driver will leave a call card, this gives you the option to arrange a re-delivery at your convenience (details will be provided on the card).
Please note, we cannot be held responsible for any third party involvement delaying delivery. If you are concerned you have not received your parcel please contact us via
email at nick@nickmunro.com or telephone us on 01244 401736.Deliveries outside the UK
You will be liable for all duties or levies payable at any foreign port or final destination as a result of delivery of goods outside of the United Kingdom. You shall not be entitled to cancel your order on the basis of unforeseen duties or levies.
To discuss refunds and returning goods please
call us on 01244 401736
Items will be refunded or exchanged providing that you do not use the item and it is in the same condition as when you first purchased it and, the item(s) is returned to us safely and not damaged in transit.
Please ensure that all items are returned to us with a proof of delivery. Items that are not returned cannot be refunded. Delivery and packaging costs are non refundable. In the event of the goods being faulty however, we will cover all costs of postage and either refund or exchange the goods.