What are you looking for?

× CLOSE

Product Quality & Guarantee

When you purchase any Nick Munro product, you are making a wise investment in a great company that thrives on great customer service and quality control. We are committed to satisfying our customers and guarantee against defects in materials and/or workmanship. If you believe there is a defect in materials and/or workmanship we have supplied, we suggest returning the item to the place of purchase for fastest resolution.

CERAMIC & GLASSWARE PRODUCTS

All of our Ceramic & Glassware products inclusive of:

  • Champagne Buckets
  • Champagne Flutes
  • Cocktail Shakers
  • Cream Jugs
  • Dishes
  • Ice Bucket & Tongs
  • Jugs
  • Martini Glasses
  • Mirrors
  • Mugs
  • Tea Pots
  • Tea Strainers
  • Tumblers
  • Vases
  • Wine Coolers

All products within those listed above are protected from the original date of purchase by a one-year international warranty, (proof of purchase is required). If the product proves to be defective in material or workmanship under normal use anytime within the first year, we will replace the item with the same or comparable product free of charge.

We recommend you store your Nick Munro product out of direct sunlight and not standing or in contact with constant moisture as moisture fosters tarnish/depreciation of the finish of the product. We recommend storing your product in a clean dry place and follow the cleaning guidelines supplied with your product.

Contact: +44 (0)1244 401 736 or sales@nickmunro.com

Monday – Friday: 10am to 5pm GMT (UK)

Saturday- Sunday: CLOSED

STEEL, PEWTER & WOOD PRODUCTS

All of our Stainless Steel, Pewter & Wood products inclusive of:

  • Bottle Openers
  • Birch-wood Trays
  • Champagne Buckets
  • Cocktail Shakers
  • Coffee Pots
  • Coasters
  • Cream Jugs
  • Cuff-links
  • Cutlery
  • Ice Buckets
  • Linen Bins
  • Salt & Pepper Mills
  • Salt & Pepper Shakers
  • Sugar Bowls
  • Tea Infusers
  • Tea Pots
  • Tea Strainers
  • Waste Paper Bins
  • Water Pitchers
  • Wine Coolers

All products within those listed above are protected from the original date of purchase by a one-year international warranty, (proof of purchase is required). If the product proves to be defective in material or workmanship under normal use anytime within the first year, we will replace the item with the same or comparable product free of charge.

Nick Munro products are made of purpose matched material and all are suitably tested for their use, however to ensure longevity in every product we recommend thorough cleaning after every use (where suitable) to reduce contamination or bacteria build up which can lead to discolouration or rust. Each product is best treated wiped with clean warm water and a soft cloth.

We recommend you store your Nick Munro product out of direct sunlight and not standing or in contact with constant moisture as moisture fosters tarnish/depreciation of the finish of the product. We recommend storing your product in a clean dry place.

Contact: +44 (0)1244 401 736 or sales@nickmunro.com

Monday – Friday: 10am to 5pm GMT (UK)

Saturday- Sunday: CLOSED

FABRIC PRODUCTS

All of our Fabric Kitchenware Products inclusive of:

  • Aprons
  • Cargo Bags
  • Handkerchiefs
  • Oven Gloves
  • Oven Mitts
  • Socks
  • Tea Towels
  • Tote Bags

If the product proves to be defective in material or workmanship under normal use anytime within four weeks from purchasing ( proof of purchase required), we will replace the item with the same or comparable product free of charge.

We recommend storing your product in a clean dry place and follow the cleaning guidelines supplied with your product.

Contact: +44 (0)1244 401 736 or sales@nickmunro.com

Monday – Friday: 10am to 5pm GMT (UK)

Saturday- Sunday: CLOSED

FURNITURE PRODUCTS

All Fabric/Leather & Wood Furniture Products within those listed above are protected from the original date of purchase by the manufacturers guarantee as detailed below:

  • Made in Britain. Nick Munro furniture is handmade locally by skilled craftspeople, from the build of the frame through to final upholstery.
  • Our frames are over engineered hardwood, comprising of sycamore and beech. All frames are glued, dowelled and screwed. The frames have a 10 year guarantee.
  • Padding materials are feather for the back cushions and foam for seat interiors. Turn and plump cushions once a week.
  • Serpentine springs in the seat and back to give your cushions an in depth feel so you sit in them rather than on them. All springs are hand tied to create a spring unit.

We recommend you store your Nick Munro product out of direct sunlight and not standing or in contact with constant moisture as continued contact will permanently and negatively affect the finish of the product. We recommend storing your Nick Munro Furniture product in a clean dry place.

Contact: +44 (0)1244 401 736 or ali@nickmunro.com

Monday – Friday: 10am to 5pm GMT (UK)

Saturday- Sunday: CLOSED

WATCH PRODUCTS

All of our Watch/Clock Products inclusive of:

  • Watches
  • Wall Clocks

All products within those listed above are protected from the original date of purchase by a one-year international warranty, (proof of purchase is required). If the product proves to be defective in material or workmanship under normal use anytime within the first year, we will replace the item with the same or comparable product free of charge. Batteries supplied with Watch/Clock products are not under warranty and will have to replaced/maintained at your own cost, however all products are supplied with suitable (unused) batteries to ensure they are working and active upon delivery.

We recommend you store your Nick Munro product out of direct sunlight and not standing or in contact with constant moisture as continued contact could permanently affect the working mechanism of the product. We recommend storing your Nick Munro Watch/Clock product in a clean dry place when not in use.

Contact: +44 (0)1244 401 736 or sales@nickmunro.com

Monday – Friday: 10am to 5pm GMT (UK)

Saturday- Sunday: CLOSED